How can we help?
Find answers to common questions or get in touch with our support team.
Report an Issue
Machine not working as expected? Let us know and we'll fix it quickly.
Got Questions?
First time using Wash Connect? Check our FAQ for answers.
Two simple ways to pay
Depending on your location, you'll use one of these two options to start a machine. The app does require an account, but both options work super fast right from your phone.
Option A — Scan & pay with QR
Scan the QR code on the machine with your phone camera and follow the payment instructions. No app needed.
Benefits
- Scan and pay — no account or app needed
- Pay with Bancontact, card or Apple/Google Pay
- Machine starts immediately after payment
- Receive your payment receipt by email
- Ideal for one-off or occasional use
Option B — Wash Connect app
At some locations you start the machine via the Wash Connect app. Download it for free below.
Benefits
- See which machines are available and reserve a washer
- Select a machine and pay for a programme
- Get a notification as soon as your laundry is done
- Check how much time is left on average before your wash is finished
- Questions or need help? Contact us directly in the app
Our Equipment
We work with several leading brands such as Miele, Asko, Schulthess and Primus. The exact model at your location may vary, but every machine is professional grade and built for intensive shared use.
Miele
Germany · since 1899
The German family business has stood for durability for over 120 years. Their professional machines are tested for 30,000 wash cycles — far beyond what any home washer would ever see.
Asko
Sweden · since 1950
Asko builds its machines on an all-steel frame with no plastic. Quiet, efficient and made for heavy duty — perfect for laundry rooms that run all day long.
Schulthess
Switzerland · since 1845
The Swiss specialist in professional laundry solutions. Schulthess machines are precision engineering, focused on hygiene and an exceptionally long service life.
Primus
Belgium · since 1911
Belgian craftsmanship in industrial laundry equipment. Primus is the go-to for high capacity and is used worldwide in hotels, hospitals and launderettes.
Frequently Asked Questions
Here you'll find answers to the most common questions about using Wash Connect. Can't find what you're looking for? Contact us directly below.
Washing
(12)Drying
(4)Payment
(4)App
(3)Other
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