Your Wash Connect
Easy, connected laundry. Clear steps, reliable machines and everything at hand. Welcome to Wash Connect — where doing laundry just works.
How to Wash
Get started in a few simple steps.
How to Dry
Finish up with perfectly dry clothes.
First time here?
First-timer tips, care labels and checklists.
How to Wash
A few simple steps and you're good to go.
Load the Machine
Check the care label before loading. Don't overload – leave room for clothes to move freely.
Add Your Detergent
Add your own detergent directly into the drum. Some locations have automatic dosing built in.
Pay with the app or QR code
Open the Wash Connect app or scan the QR code on the machine and pay contactless. Quick and easy.
Start the Machine
Press the start button on the machine and the wash cycle begins. You'll get a notification when it's done.
Choose Your Program – Get the Best Results
Think of Wash Connect as your laundry lab: a place where you can easily experiment to find what works best for your clothes, with predictably clean results. Check the available programs on the machine itself or in the app, and pick the one that fits your load.
Tip: pick the right temperature
Temperature decides how thoroughly and how gently your laundry is treated. Available temperatures depend on the program you select. Always check the care label!
Energy-saving
Delicates, wool, silk – gentle cleaning
Everyday
Most everyday laundry – optimal balance
Hygienic
Towels, bed linen, underwear – deep clean
Heavy duty
Heavily soiled items – maximum hygiene
Detergent: check your location
First check if your location provides detergent. If not, add your own in the dedicated tray or directly into the drum. Never pour detergent straight onto your clothes — it can cause stains.
How to Dry
Wrap up with perfectly dry clothes.
Load the Dryer
Transfer your clean laundry from the washer. Shake items loose for better drying.
Clean the Filter
Remove lint from the filter for optimal drying performance. This only takes a few seconds!
Pay with app or QR
Use the Wash Connect app or scan the QR code on the machine.
Collect & Fold
Remove clothes promptly to avoid wrinkles. Clean the lint filter for the next user.
Leave the dryer ready for the next person
Take a moment to clean the lint filter after every cycle. A small gesture that makes a big difference for whoever comes after you — and keeps the dryer running at its best.
First time here?
First time doing laundry? No worries — we've got you covered with everything you need to know.
You'll also find the instructions in the laundry room
Every Wash Connect laundry room has clear instruction boards next to the machines, available in multiple languages. One quick look and you'll know exactly what to do.
Here are some handy tips to start with
Sort by colour
Separate whites, darks, and colours.
Detergent: check if it's added
At locations with automatic dosing we provide the right detergent. If dosing isn't available, bring your own.
Empty your pockets
Keys, coins, tissues – check everything!
Wash bag for small items
Great for socks and small items so they don't get lost in the rubber seal.
Laundry bag or basket
Saves you multiple trips and keeps clothes off dirty floors.
Leave the fabric conditioner at home
It can damage clothes – our detergent is all you need.
Pay Your Way
Two easy ways: pay with the Wash Connect app or scan the QR code on the machine.
Pay with the Wash Connect app
Download the free app, top up your balance and pay in one tap. Handy if you wash often.
Pay with the QR code
Scan the QR code on the machine with your phone camera and pay contactless. No app needed.
We accept 40+ payment methods including
Apple Pay
Google PayVISAMastercardBancontact& 40+ moreCare Labels Explained
Don't ruin your favourite pieces – always check your labels. Here are the common ones you'll see:
Wash at 30°
Perfect for everyday items like t-shirts, jeans, and mixed loads. Energy-efficient and gentle on fabrics.
Wash at 40°
Ideal for bed sheets, towels, and lightly soiled clothes. Balances cleaning power with fabric care.
Wash at 60°
Best for heavily soiled items, underwear, and when you need extra hygiene. Great for killing bacteria.
Tumble dry on medium
Safe for most cotton items, jeans, and sturdy fabrics.
Tumble dry on low
Best for synthetics, delicates, and items prone to shrinking.
Do not tumble dry
Air dry these items to prevent shrinking or damage.
Wash like a pro
A few simple habits make the difference between fresh laundry and a mini disaster. Keep these tips handy.
these things
- Check all pockets for items (especially tissues!)
- Separate darks and lights
- Read your care labels
- Remove clothes promptly when finished
- Clean the lint filter every time you dry
- Use wash bags for small items like socks
- Close zippers to prevent snagging
do these things
- Don't wash red items with whites!
- Don't overload the machine
- Don't use fabric conditioner
- Don't leave wet clothes sitting in the machine
- Don't put delicates on a hot cycle
- Don't ignore your care labels
Still Have Questions?
Check our FAQ for answers to common questions about using Wash Connect.